Reservation Policies

Check-in time is 3:00 pm
Check-out time is 12:00 noon
Late Check outs are subject to availability and may require an additional fee.
Luggage storage is available at no extra charge.

Standard Policy:
You may cancel your reservation up to 48 hours prior to your arrival date by 3pm without obligation. After this grace period, you are responsible for one night's charges. This includes no shows and early departures. If you need to cancel, be sure to obtain a cancellation number to ensure that you will be released from the responsibility for the room. Cancellation Policies may differ for certain time periods.

Special Event Policy: (4/11/23-4/17/23)
Pre-Paid, Non-Refundable Policy - A Full deposit will be taken at the time of booking. You are unable to process a refund at any time after the deposit has been taken. We are unable to make exceptions during special events.

Boston is famous for being America's "walking city". We recommend that you do not bring a vehicle into the city whenever possible. However, if you will be driving, please read the information in the "Directions & Parking" section of our website.

2 people per room maximum (3rd person exceptions made for children)
No smoking allowed per City of Boston.
No pets allowed.
While rooms assigned will be at the confirmed rate, we can not guarantee accommodations in a specific room. The management will do their very best to honor your preference, but respectfully request your understanding of changes due to unforeseen circumstances.

Credit card is required for all reservations.
Driver's license or passport must be presented at check-in and must match name on credit card.
14.95% tax added to daily rates

If you wish to pay for a room with someone's credit card other than your own, then you must have that card holder complete a credit card authorization form which can be obtained by calling the hotel.

Credit cards will be authorized for the full amount of the stay plus an additional 20% at check-in. Please remember that the authorization process will tie up your available credit even if you wish to pay cash or change credit cards at check-out. Authorizations get released by your bank anywhere from 48 hours up to 14 days. The only way to get an early authorization release is to have the hotel mail or fax your bank and it still may take several days. Sorry for any inconvenience.

Rates vary due to seasonality, supply and demand. Lowest rates can always be obtained directly through the hotel, via website or telephone. This is due to the hotel being forced to pay 25% commission to leading hotel internet booking sites. Use the "Book Now Button" or call the hotel directly at 617-247-1212 for rates and availability. All rates are subject to change.

Any request to book 3 or more rooms is considered a group reservation request. Please call the hotel directly to discuss group reservation requests.

To inquire about corporate rates or courtesy room blocks, please contact our managment team: info@charlesmarkhotel.com