FAQ

Competitive Advantages:

• Location, Location, Location - arguably the best in the city Value - Rates are typically 20% lower than surrounding hotels
• Personal attention - 40 rooms allow for genuine guest familiarity
• Stylish modern decor
• Unique experience
• Quick check-out & check-in
• Great Water Pressure in the Showers
• Landwer Cafe and Outdoor Patio

We find that very few people are disappointed with their guest experience at the Charlesmark. However, most disappointment stems from consumers' unfulfilled expectations because they fail to carefully examine our entire website in detail before they arrive. So, please review the website and call us with any questions.

Please choose a different hotel if the following issues will cause you to be disappointed:

• Size of Guest Rooms - very stylish and functional but not large
• City Noise - occasional sirens, delivery/trash removal trucks - if you're a light sleeper, we recommend you stay outside the city
• Small Closets in Standard Rooms (48" H x 16" W x 30" D)
• View from some Guest Rooms, not "scenic" - some windows face brick row houses and residential alleys

Check-in is at 3 PM and check-out is at 12 NOON

Upon check-in, we require a government-issued photo ID and an active credit card that will authorize for the total amount of room and tax, plus a 20% hold for incidentals, which is returned to your account at check-out. Unfortunately, we do not accept cash deposits; however, guests may settle the final bill by paying with cash upon check-out.

The Charlesmark is a 100% non-smoking hotel

Wireless High-Speed Internet access is complimentary for hotel guests

Only wireless internet access is available throughout the hotel and guestrooms.

Not on site. Please see the Front Desk agent to purchase a $15 day pass at the Boston Sports Club which is 1 1/2 blocks away from the hotel.

We do have a business center available 24 hours for your use. It includes 2 PCs with access to a printer.

We do not have a pool at the hotel. The hotel Front Desk offers a $15 day pass to The Boston Sports Club which has a pool and extensive fitness center ( 1.5 blocks from the Charlesmark) 

No. There are several spas we recommend within a 5-10 minute walk. Please contact the Front Desk for additional information.

How do I get to the hotel?

Please see our Charlesmark Hotel Directions & Parking page

No. The Charlesmark is less than 4 miles from Boston's Logan Airport. Transportation from the airport includes taxi service and the 'T' (Boston's underground subway system - $2 - 35 minutes). Taxi fare ranges from $28-$32, and is a 15-30 minute ride (no traffic). SeeCharlesmark Hotel Directions & Parking page for transportation options and instructions from the Airport.

Exeter Street and Dartmouth Street.

No. See Charlesmark Hotel Directions & Parking page for parking options.

Rooms are small but efficient. We offer Pack-N-Play small cribs for infants.

You must contact the website with whom you originally made the reservation. We cannot change or edit third party website reservations.

18 years of age with a valid license or passport, or accompanied by a parent.

If booked directly through the Hotel, we have a 48 hour prior to the arrival cancellation policy on most reservations. You must cancel by 3 pm Eastern time 2 days prior to check-in to avoid penalty. On certain reservations, a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.

Yes.

No.

Any early departures or late cancellations (less than 48 hrs notice) will be charged for a one-night stay room and tax.

Call the Charlesmark at 617.247.1212 and ask to speak with a manager.

No pets are allowed.

Contact the Charlesmark for assistance info@charlesmarkhotel.com or call 617.247.1212.

We do not have formal meeting space, however, we do have an area in the 1st-floor lounge with a few small tables and chairs that is free for guest use during the day.